Customer Service Officer (Home Appliances) - Electrolux

Join Electrolux, a global leader in home appliances, as a Customer Service Officer (Home Appliances) and become the trusted voice of our brand in Bali. In this dynamic role, you will deliver exceptional customer support, resolve inquiries with professionalism, and ensure our customers receive the best service experience. Electrolux is committed to innovation and sustainability, and we are looking for a passionate individual to join our team in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung.

As a Customer Service Officer, you will be the first point of contact for our customers, handling inquiries via phone, email, and chat. You will leverage our customer relationship management (CRM) system, Salesforce, to track and manage customer interactions efficiently. This role offers a unique opportunity to work in a vibrant and diverse environment, contributing to a brand that values both customer satisfaction and employee growth.

📋 Tanggung Jawab Pekerjaan

• Provide top-notch customer service by resolving inquiries and complaints promptly and professionally.
• Handle customer interactions via phone, email, and chat, ensuring a positive and efficient service experience.
• Utilize Salesforce to log and manage customer interactions, track service requests, and maintain accurate customer records.
• Collaborate with the service team to ensure timely and effective resolution of customer issues.
• Monitor customer satisfaction metrics and provide feedback to improve service quality.
• Stay updated with product knowledge and industry trends to better assist customers.
• Participate in training programs to enhance skills and stay current with best practices in customer service.
• Contribute to team goals by maintaining high service standards and fostering a positive work environment.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum 2 years of experience in customer service, preferably in a high-volume environment.
• Proficient in using Salesforce for customer relationship management.
• Excellent communication skills, both written and verbal, in English and Bahasa Indonesia.
• Strong problem-solving skills and the ability to handle multiple tasks in a fast-paced environment.
• Ability to work well under pressure and meet tight deadlines.
• Customer-centric mindset with a passion for delivering exceptional service.
• Familiarity with home appliances and basic technical knowledge is a plus.

🛠️ Keahlian

Lowongan Terkait